Troubleshooting & TOTP Sync
What to do if a teammate is locked out or loses their device
Pair2FA Support Team
·Updated 5 days ago
·2 min read
Step-by-step guidance for admins to reset member tokens and restore team access.
Locked Out Member Protocol
1. Admin opens Workspace Settings > Team Members.
2. Locate the locked-out member and click 'Reset Session & Re-invite'.
3. The teammate receives a fresh invitation link to securely sign back in without compromising shared vault keys.
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